Frequenlty Asked Questions

1. What is the Pricing Matrix, and how does it work?

The pricing matrix is a guide used by vendors to determine the cost of various tasks related to right-of-way cleaning and maintenance. It factors in the length of the area (measured in centerline feet), the width of the right-of-way, and the height of the grass (categorized in tiers). Additional services such as sapling removal, debris clearing, and fence repair are also included with specific costs per unit or cubic yard.

You can find the pricing matrix [here (link)] for detailed pricing and service breakdowns.

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2. What is a Right-of-Way?

A right-of-way is the area of land typically adjacent to public roads or highways that must be maintained for public safety and aesthetics. This area includes the land between the edge of the road and private property, which often requires mowing, debris removal, and vegetation management.

For example, a standard right-of-way might cover 20 feet on either side of a road and includes spaces where utilities or sidewalks are located.

 

3. What does a cubic yard of illegally dumped debris look like?

A cubic yard is a volume measurement equal to a 3-foot by 3-foot by 3-foot space, which is about the size of:

• One standard washing machine

• A pile of trash bags, approximately 4-5 large bags

• A medium-sized couch

When we refer to illegally dumped debris in cubic yards, we're measuring the volume of things like furniture, building materials, or piles of trash left in public spaces. This helps us gauge how much space the debris will take up when clearing it away and pricing the cleanup.

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4. How do I submit proof of job completion?

To complete a job, you must submit before and after photos of the work area. You can upload these directly through the website or send them via email to [support email]. Make sure the photos clearly show the condition of the right-of-way before work starts and after the job is finished.

 

5. What should I do if I think the job will go over the allowable budget?

If you believe the job will exceed the auto allowable amount, contact us immediately for approval. You can do this by providing extra photos and a description of why the costs are higher than expected (e.g., additional debris, large saplings, etc.). This process is straightforward, and we’ll work with you to ensure everything is documented and approved.

 

6. What do I do with debris that needs to be taken to a landfill?

If a job requires debris to be taken to a landfill, you are responsible for transporting it and submitting the landfill receipt for reimbursement. Make sure to save your receipts and include them in your invoice or email them to [support email] for timely reimbursement.

 

7. How long do I have to complete a work order?

Each work order comes with a completion deadline, which is typically 3 days from when you receive the order. If you do not acknowledge or complete the job within this time frame, the work order may be reassigned to another vendor. If you’re unable to complete the task for any reason, please let us know as soon as possible.

 

8. Can I decline a work order?

Yes, if you are unable to take on a work order, you can decline it. Simply notify us within 24 hours of receiving the job, so we can reassign it. Please make sure to only decline jobs when necessary, as frequent declines may affect future work availability.

 

9. How do I get paid for completed work?

Once you complete the job and submit the necessary photos and documentation (including landfill receipts, if applicable), you will receive payment according to our standard payment schedule. Payments are processed through [payment method], and you can expect payment within X days of job approval.

 

10. What kind of equipment do I need to get started?

You’ll need basic tools for right-of-way maintenance, including a mower, trimmer, trash bags, and possibly a truck for debris removal. For larger jobs or overgrowth clearing, additional equipment like chainsaws or brush cutters may be needed. Please ensure your equipment is in good working order and provide a photo of your equipment as part of your vendor registration.

 

11. Can I take on more than one work order at a time?

Yes, you can accept multiple work orders if your schedule allows. However, each job still has a completion deadline, so make sure you can manage the workload effectively. Always check the deadlines and ensure you can meet them before accepting additional tasks.

 

12. How do I use the Pricing Matrix for job estimates?

The Pricing Matrix provides detailed guidance on how to calculate job costs based on the size of the right-of-way, grass height, and any additional tasks like debris removal or shrub trimming. Be sure to refer to the matrix to ensure your pricing is accurate. If you have any questions about how to apply it, feel free to reach out for clarification.